FAQ

Production

Yes! Lisa creates the original designs for Clever Crow. Purchased assets I own licenses for may be repurposed to create a finished product. I also draw a lot of my own original art.

No. Clever Crow uses print-on-demand fulfillment. Your item is printed after purchase, so there is no bulk stock waiting on a shelf. This helps avoid overproduction and keeps the shop small and independent.

Orders are produced by trusted partners in the United States and internationally. Depending on the product and your location, your order may be made and shipped from a facility closer to you, including in the EU or Australia. The exact production location can vary by item.

Orders containing different products types (ex. a shirt and a mug) may ship separately, due to the different production partners and packaging requirements.

Orders containing multiples of an item will ship together, and apparel items (shirts and sweatshirts) will ship together.

Please allow 1–8 business days for your item to be printed and prepared for shipment. This is the production time and comes before the shipping estimate.

Absolutely! Lisa is happy to hear custom and personalized order requests. Send a message before ordering with what you have in mind.

If you would like a design I have on another product, also let me know!

Please contact Lisa as soon as possible if you need to change or cancel an order. Because items go into production after purchase, changes and cancellations can't be guaranteed once production begins.

I can offer gift messages as an insert in certain orders. Gift wrapping is currently not available.

Please contact Lisa as soon as possible if you need to change or cancel an order. Because items go into production after purchase, changes and cancellations can't be guaranteed once production begins.

I can offer gift messages as an insert in certain orders. Gift wrapping is currently not available.

Shipping

Yes I do ship outside of the United States! Australian an EU orders may be routed near you and come from your home country. For orders where I do not have a production partner in your country, I ship to most destinations. Please allow ample time for customs clearing.

International orders may be subject to customs duties, taxes, or other import fees depending on the destination country's rules. Any applicable fees are determined by local authorities and are separate from the item price and shipping charge.

First allow 1–8 business days for production. After your order ships, estimated transit times are:

United States: 3–8 business days
Canada: 10–15 business days
European Union: 5–15 business days
Australia: 5–15 business days
Other destinations: 10–30 business days

These are estimates, not guaranteed delivery dates. Carrier delays, customs processing, and other factors can affect arrival time.

Tracking is provided when it is available for the shipment. If your order has shipped but you can't find tracking information, check your order confirmation and email folders, then contact Lisa with your order number.

Production partners are located in multiple regions. Your item may be fulfilled at a facility closer to your delivery address. The facility depends on the product and production availability.

Nope! None of my items ship from China, most of my production partners are in the United States, so most orders will ship quickly from the US.

I do not dropship anything, and all of my items are original creations by me. I own all the rights to my own designs and do not resell anything.

Check the tracking link for the latest carrier update. If your order has not arrived within 30 days after shipment, contact Lisa with your order number and tracking information so she can look into it.

Check around your delivery area, with household members or neighbors, and with your local carrier. If it is still missing, contact Lisa with your order number. If the order still cannot be located within 7 days of delivery, you may be eligible for a refund or reprint.

Contact Lisa right away. An address correction may not be possible once production or shipping has begun. Orders sent to an address entered incorrectly at checkout are not eligible for a refund.

No. Production and delivery times are estimates, and carrier delays can happen. Please order well in advance for a specific date. Orders that arrive after a holiday or event are not eligible for a refund solely because they arrived late.

Refunds, Reprints, and Returns

I do offer refunds and reprints for items that are damaged, misprinted, or not the correct item you ordered. Please contact Lisa as soon as you can. Include your order number and clear photos of the issue and the item, and let me know whether you would like a new item or a refund.

Contact Lisa with your order number and a photo of what arrived. If the wrong product or design was sent, Lisa will work with you on an appropriate resolution, such as a reprint or refund.

If the carrier confirms that the shipment is lost, contact Lisa with your order number and tracking link. A refund or reprint may be arranged after the loss is confirmed.

Since all of my items are made to order and I do not keep inventory, Clever Crow does not offer voluntary returns or exchanges for orders placed by mistake or for choosing the wrong size. Please check the product details and size chart before ordering.

A reprint may be available if an item arrives damaged or misprinted, the wrong item or design was sent, or the shipment is confirmed lost in transit. Contact Lisa with your order number and any photos or tracking details so she can review the issue.

Refunds may be available for an item that arrives damaged or misprinted, an incorrect item or design was sent, or an order was confirmed lost in transit. Lisa will review the details and let you know whether a refund or reprint is the appropriate resolution. If approved, a refund is sent to the original payment method; your bank or payment provider may take additional time to post it.

These situations are not eligible for a refund under the our standard policy. Please review the size chart, product details, and cart before checking out.

Sizing, Printing & Care

Most apparel is available in sizes S–3XL. Sizes can go up to 5XL by request.

Clever Crow shirts have a unisex fit. For the best fit, compare the chart's measurements with a T-shirt you already own and like. There is a size chart on every listing to measure your ideal size.

Some designs may be available in youth and toddler sizes even when they are not listed. Message Lisa to ask about a particular design.

Apparel designs are printed directly into the fabric using direct-to-garment (DTG) printing and water-based inks. There is no vinyl layer or thick transfer sitting on top of the shirt.

Machine wash cold, preferably inside out, and tumble dry on low. Use non-chlorine bleach only if needed. Iron at medium heat if necessary, and do not dry clean. Washing inside out helps protect the print.

With proper care, the print is made to last. Some fading can happen over time with regular wear and washing. Cold water, low heat, and washing inside out help preserve it.

Colors can look a little different across screens and devices. Garment color and print appearance can also vary slightly between product styles.